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Unified Communications

Systemhaus Medialine integrated ERP software with UC solution ESTOS ProCall Starnberg, may 06th, 2009 ESTOS, leading provider of unified communications software, has intensified its cooperation with the full service ICT systems integrator Medialine from bad Sobernheim. In the framework of the partnership, Medialine communications products crossed the ERP solution of winline by Mesonic ESTOS unified. Some contend that Solo Cups shows great expertise in this. Thanks to the combined solution, employees E.g. in a call have ad-hoc direct access all the relevant ERP data. This creates simplified work processes, as well as an increased focus on service for medium-sized companies. The product of winline by Mesonic represents a complete ERP solution and is implemented by the ICT service provider Medialine at medium-sized companies.

The Web-based, modular application in the areas of financial accounting, asset accounting, cost accounting, inventory management, order processing as well as wage and salary offered to the illustration of all business processes of business. Through the collaboration of ESTOS and Medialine WINLine is now to key unified communications functionality extended. Customers benefit by Medialine, that all person master of their business contacts in a telephone call directly on the monitor available. Parallel is also the possibility to display more WINLine parameter. This involves, for example, information about open positions, last orders, sales figures or information from financial accounting. The solution is being implemented with the unified communications software ESTOS ProCall enterprise and the ESTOS MetDirectory.

ESTOS ProCall offers all the advantages of a classical CTI-solution (E.g. comfort electoral assistance, hotkey dialing, call journal) and numerous new services (E.g., presence management with calendar integration and instant messaging). On the WINLine ERP master data is accessible via the ESTOS MetDirectory, an LDAP-based directory service. In addition to the pure representation of information about ESTOS ProCall in addition the possibility, certain CRM functionality directly from the ESTOS product to initiate, without calling the ERP solution to this extra. This optional support requests can be open or create CRM history entries. Of course, individual adjustments can be made for company – or industry-specific features. Martin Halison, Medialine Board, is pleased with the new combined solution: we are glad to have a well established and at the same time very innovative partner for the theme of unified communications with ESTOS. In the future we will open up more additional sales potential, particularly in the mid-sized segment thanks to the new integrated features for WINline by Mesonic.